Results-driven Technology Director/Program Manager with progressively responsible experience managing all facets of operations; proven track record of fusing technology vision and strategy with tactical initiatives for technology implementations, resulting in strong, sustainable productivity and profit gains. Demonstrated strength in leading teams to optimal performance levels despite rapid technological changes and market requirements.
Strong relationship development with management, team members, vendors, and clients.
Excellent communication skills, trilingual: English, Spanish, and Portuguese.
Adept in managing multiple large-scale projects simultaneously.
Keen understanding of international business practices/issues.
* Worldwide Call Center Management (Multi Sites) * Project Lifecycle Management (SDLC) * Financial Management * Channel Profitability Analysis * CRM Implementation * Team Building & Leadership * Strategic Market Planning * New/Emerging Technologies * New Market Development * Cost Reduction/Avoidance
Specialties: Technology Convergence Products/Services Deployment, Channel Profitability Analysis, International Experience